Refund Policy

Policy Overview

This Refund Policy defines return and refund procedures for all transactions completed on desitin.it.com. It applies to DESITIN® skin‑care merchandise and other baby‑care goods sold through the platform, built around principles of fairness and transparency.

Return‑Eligible Time Window

desitin.it.com offers a 60‑day return period for all orders. Starting from the date you receive your package, you may submit a return‑refund request within 60 days for qualifying reasons including product defects, item mismatches or unsatisfactory product experience.

Free Return Conditions

Valid return requests on desitin.it.com include free return service, and users do not need to cover return shipping costs. Returned goods should retain original packaging where possible. Products must remain unopened and unused unless the item suffers from verified quality defects. Opened, heavily used or items damaged by user handling may not qualify for return.

Refund Processing Period

When returned parcels are received and pass inspection, review and refund execution will be finished within 5‑10 working days. Refunds are issued back to your original payment method. Funds arrival may take extra time determined by your payment provider, which sits outside desitin.it.com’s processing timeline.

How to Submit a Return Request

Send an email to info@desitin.it.com containing your order number, product details and reason for return. Applications will be reviewed within 1‑2 working days. You will obtain feedback on approval status together with return instructions. Send back items following given guidance and share your return tracking number. Refund will be triggered after inspection passes.

Special Notes

Return applications submitted past the 60‑day window for personal preference can be declined. desitin.it.com holds interpretation rights for terms within this Refund Policy.