Customer Service Policy

Policy Purpose

This Customer Service Policy establishes consistent service standards for desitin.it.com. It covers pre‑sale consultation, order support, logistics questions and after‑sales resolution for DESITIN® skin‑care items and other baby‑care goods, aiming to deliver reliable service experience for every shopper.

Service Contact Channels

desitin.it.com maintains separate email channels for different business scenarios. General shopping questions, order issues and after‑sales applications: info@desitin.it.com Daily service and technical assistance: support@desitin.it.com Media and press cooperation: press@desitin.it.com Wholesale and bulk‑order collaboration: wholesale@desitin.it.com

Pre‑Sales Support

The service team responds to questions about product ingredients, skin adaptability, usage methods, discount activities and free‑shipping rules. Support can also offer product‑selection guidance to match individual baby‑care needs.

In‑Order Service

During payment and shipment phases, support can assist with address adjustment, order status checking and resolution of payment anomalies. The team keeps track of order progress for transactions made on desitin.it.com.

After‑Sales Service Standards

The platform follows stated after‑sales rules. Qualified orders benefit from the 60‑day free‑return program. Return shipping is covered by the platform. Refunds process within 5‑10 working days after returned products pass inspection. Support will work toward reasonable resolutions for quality‑related or logistics‑damaged cases.

Feedback & Complaints

All user feedback, suggestions and complaints will be recorded and reviewed. Responses will be provided within reasonable timeframes. Input from customers helps desitin.it.com to refine product assortment and overall service quality.